Refund & Returns Policy
Last updated: October 2026
We want you to love what you ordered. If something isn’t right, we’ll make it easy to fix.
30-Day Returns
You have 30 days from the delivery date to request a return. Items must be unworn, unwashed, and in their original condition with tags attached.
How to Start a Return
- Email support@toidassyroi.site with your order number and the item(s) you’d like to return.
- We’ll reply within 1–2 business days with a return authorization and shipping instructions.
- Send the item back using a trackable shipping method.
Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days. Original shipping charges are non-refundable.
Exchanges
Need a different size or color? The fastest way is to return the original item for a refund and place a new order.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos, and we’ll send a replacement or full refund — your choice, with return shipping on us.
Non-Returnable Items
Final-sale items and gift cards cannot be returned.